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Assistant Spa Director - Maternity Cover

Job description

Reporting to the Spa Director, you will drive and lead the operational and financial direction of the Spa, Salon & Workshop ensuring complete viability and maximising all opportunities and resources.

You will ensure that the highest standards are adhered to, and that guest experience exceeds expectation.

Work closely with the Spa Director in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.

You will liaise with the Spa Sales and Marketing manager to prepare and develop the marketing plans for the year. Coordinate all promotional plans and projects for the facility.

You will act as Duty Manager when assigned this role as part of the rota created by the Spa Director.

What we are looking for

The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however, you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been un-successful on this occasion. However, we encourage you to continue to review our website for future opportunities.

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Fraud warning

It has come to our attention that unfortunately various individuals and organisations are contacting people offering false employment opportunities within the Bulgari Hotel London.

This is a sophisticated type of fraud offering fictitious job opportunities to candidates.

This type of fraud is normally done through online services such as unofficial/false websites, or through unsolicited emails claiming to be from one of our hotels within the Bulgari Hotel & Resorts properties.

These emails request recipients to provide personal information and ultimately payments to progress false applications.

These communications are fraudulent and do not originate from us. We recommend that you do not disclose your personal or financial details to anyone you do not know. We would advise you to contact your local police or legal authority and provide them with all information you have from the senders.