The Concierge position plays a vital role in the provision of excellent service to our hotel guests acting as a key point of contact for guests seeking information or assistance in relation to hotel or local services and activities. Offering a 24 hour service the concierge desk is the hub for organizing guest activities and must respond to wide ranging and varying requirements.
The warm welcome and service from our Concierge team enhances the experience guests have of our genuine, authentic hospitality which requires the skill of exceptional professionals.
You will be expected to draw on your own excellent knowledge of the hotel, local area and the relationships you have built with local business owners and suppliers to ensure that guests’ requests are met in a timely fashion.
What we are looking for
To be successful in this role you may have formal hospitality training or a relevant qualification – what will set you apart is your in depth knowledge of London and the areas local to the hotel. You will have experience as a concierge and will have worked with a luxury brand to enable you to appreciate our environment and guest profile.
As the role is demanding and fast paced you will possess excellent organisational and problem solving skills .You will be able to communicate clearly and build relationships with both guests and key contacts both inside and outside the hotel and will demonstrate a can-do attitude and approach to delivering service excellence.
We encourage a diverse workforce however you will be required to have good levels of written and spoken English and be eligible to work in the UK.
While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been un-successful on this occasion. However, we encourage you to continue to review our website for future opportunities.
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It has come to our attention that unfortunately various individuals and organisations are contacting people offering false employment opportunities within Bvlgari Hotel London.
This is a sophisticated type of fraud offering fictitious job opportunities to candidates.
This type of fraud is normally done through online services such as unofficial/false websites, or through unsolicited emails claiming to be from one of our hotels within the Bvlgari Hotel & Resorts properties.
These emails request recipients to provide personal information and ultimately payments to progress false applications.
These communications are fraudulent and do not originate from us. We recommend that you do not disclose your personal or financial details to anyone you do not know. We would advise you to contact your local police or legal authority and provide them with all information you have from the senders.