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Front of House

Duty Manager

Job description

Reporting to the Front Office Manager, you will be providing operational management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, physical defects with main focus on the lobby, guest-room area. You will be liaising internally with all departments and externally with Hotel guests, designated service company personnel and vendors. Some of your responsibilities will include monitoring the efficiency levels in Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD, maximising every opportunity to increase revenue by upselling, interacting with guests at every opportunity. You will be fully aware of all happenings in the hotel which may affect the role of the Duty Manager. This would include management decisions, new directives and rates, events, sales visits etc. and ensuring this information is shared with your team. A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.

What we are looking for

The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been un-successful on this occasion. However, we encourage you to continue to review our website for future opportunities.

 

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Fraud warning

It has come to our attention that unfortunately various individuals and organisations are contacting people offering false employment opportunities within the Bulgari Hotel London.

This is a sophisticated type of fraud offering fictitious job opportunities to candidates.

This type of fraud is normally done through online services such as unofficial/false websites, or through unsolicited emails claiming to be from one of our hotels within the Bulgari Hotel & Resorts properties.

These emails request recipients to provide personal information and ultimately payments to progress false applications.

These communications are fraudulent and do not originate from us. We recommend that you do not disclose your personal or financial details to anyone you do not know. We would advise you to contact your local police or legal authority and provide them with all information you have from the senders.