Duty Manager

Job description

As a Duty Manager at Bulgari Hotel London, you will be a key figure in ensuring the smooth and efficient operation of the hotel, upholding the highest standards of service and guest satisfaction. You will act as the primary point of contact for guests and colleagues, addressing concerns, resolving issues, and ensuring that every guest’s stay exceeds their expectations with main focus on the lobby, guest-room area..

You will be liaising internally with all departments and externally with Hotel guests, designated service company personnel and vendors. Some of your responsibilities will include monitoring the efficiency levels in Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD, maximizing every opportunity to increase revenue by upselling, interacting with guests at every opportunity.

You will be fully aware of all happenings in the hotel which may affect the role of the Duty Manager. This would include management decisions, new directives and rates, events, sales visits etc. and ensuring this information is shared with your team. A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.

What we are looking for

The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.

To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been un-successful on this occasion. However, we encourage you to continue to review our website for future opportunities.