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Front Office

Front Office Agent

Job description

Reporting to the Front Office Manager, you will have the responsibility of accurately and attentively handling the check-in, rooming, and check-out processes for hotel guests. It is crucial that the candidate is proficient and demonstrates the highest level of customer service, aligning with the core values of the brand. Additionally, the job holder will provide information and assistance to all guests who may require it.

Furthermore, the candidate will be expected to coordinate room assignments, organize guestroom moves, manage sell-out days, oversee upgrades, and monitor interfaces.


What we are looking for

The ideal candidate will possess operational knowledge and demonstrated expertise in MARSHA, Opera, Excel, and Word. It is likely that you have relevant NVQ or professional qualifications, although your technical skills and flexibility will be the differentiating factors that set you apart.

To succeed in your application, you should already have experience in a luxury service environment and possess an excellent understanding of the 5-star hospitality industry. You should be impeccably presented and possess excellent customer service skills, with your ability to engage with our guests being one of your greatest assets.


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Fraud warning

It has come to our attention that unfortunately various individuals and organisations are contacting people offering false employment opportunities within Bvlgari Hotel London.

This is a sophisticated type of fraud offering fictitious job opportunities to candidates.

This type of fraud is normally done through online services such as unofficial/false websites, or through unsolicited emails claiming to be from one of our hotels within the Bvlgari Hotel & Resorts properties.

These emails request recipients to provide personal information and ultimately payments to progress false applications.

These communications are fraudulent and do not originate from us. We recommend that you do not disclose your personal or financial details to anyone you do not know. We would advise you to contact your local police or legal authority and provide them with all information you have from the senders.