Reporting to the Reservations Manager, you will be responsible to set an example and be motivating, training and supporting the Reservations Department to ensure that we are geared towards selling the hotel efficiently and to achieve all our goals. You will be by providing highly quality and personalised, luxury service by operating with an uncompromised level of high standard and impeccable attendance; using empowerment to make decisions that will ensure resolutions to issues and maintaining a strong and productive relationship with all departments of Bvlgari Hotel London.
What we are looking for
The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word and have the ability to compute basic mathematical calculations. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.
To be successful in your application you will already have experience from within a luxury service environment in the Reservations Department along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.
We encourage a diverse workforce however you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.
While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been un-successful on this occasion. However, we encourage you to continue you to continue to review our website for future opportunities.
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It has come to our attention that unfortunately various individuals and organisations are contacting people offering false employment opportunities within Bvlgari Hotel London.
This is a sophisticated type of fraud offering fictitious job opportunities to candidates.
This type of fraud is normally done through online services such as unofficial/false websites, or through unsolicited emails claiming to be from one of our hotels within the Bvlgari Hotel & Resorts properties.
These emails request recipients to provide personal information and ultimately payments to progress false applications.
These communications are fraudulent and do not originate from us. We recommend that you do not disclose your personal or financial details to anyone you do not know. We would advise you to contact your local police or legal authority and provide them with all information you have from the senders.