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Spa Sales & Reservations Manager

Job description

Reporting to the Spa Director, you will establish an exclusive membership base, building strong guest relations and manage an effective retention programme whilst driving and delivering Hotel brand standards.

You will be responsible for the on-going development and delivery of outstanding five star guest service in Spa sales & reservations and fitness areas by training, guiding and mentoring all colleagues in each department. You will drive membership sales maximising all opportunities and ensuring sales targets are met or exceeded in accordance with the business plan.

You will drive the revenue of all business centres in the spa through effective scheduling, yield management and sales in the Spa reservations department whilst assisting with the management of an effective retail and guest supplies stock control system. You will also be responsible for overseeing the management of spa group bookings and VIP guests in conjunction with the Spa Manager.

This role will act as Duty Manager when assigned as part of the rota created by the Spa Director.

What we are looking for

The ideal candidate will have an operational knowledge and demonstrated expertise of a luxury spa. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.

To be successful in your application you will already have experience in a similar role within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an immaculately presented individual who possesses informal yet impeccable customer service skills with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce however, you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.

While we review every application, there may be times when we are not able to respond to each person individually. If you have not heard from us within two weeks, your application has been un-successful on this occasion. However, we encourage you to continue to review our website for future opportunities.

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Fraud warning

It has come to our attention that unfortunately various individuals and organisations are contacting people offering false employment opportunities within Bvlgari Hotel London.

This is a sophisticated type of fraud offering fictitious job opportunities to candidates.

This type of fraud is normally done through online services such as unofficial/false websites, or through unsolicited emails claiming to be from one of our hotels within the Bvlgari Hotel & Resorts properties.

These emails request recipients to provide personal information and ultimately payments to progress false applications.

These communications are fraudulent and do not originate from us. We recommend that you do not disclose your personal or financial details to anyone you do not know. We would advise you to contact your local police or legal authority and provide them with all information you have from the senders.